Delivery firms are eating into our business’ vital earnings, a Waltham Forest restaurateur has said.
The manager of Highams Park eatery Yaz Restaurant, Salih Gunes told BritShish that delivery services JustEat, Deliveroo and Uber Eats are charging damaging commission rates of up to 33% of a sale.
“We’re trying to adapt to new ways of selling our food. As you guys know the doors are closed. We’ve got no customers coming in and out of the establishment at the moment,” Mr Gunes said.
“The business itself was closed for about four weeks after the coronavirus pandemic occurred.
“We are using JustEat, Deliveroo and Uber Eats, however we are having to pay through our teeth large amounts of commission to these platforms to maintain the business itself.
“We are paying up to 33% for Deliveroo, which is in a way taking a lot of money, much needed money out of the business itself.
“It’s almost like we’re being penalised. We are aware that the commission rates were much, much lower previously, and it’s almost like it’s giving these companies a reason to increase their commission rates.
“I do believe that all the companies should lower their commission rates because any business that is giving away 33% of its turnover will have a knock-on effect on the business long-term.
“We do urge our local customers to call us directly rather than go through the online platforms. I know that it is a little bit difficult at the moment but it’s probably the best and the cheapest way for both the business and the customer to do so.”
You can support your favourite local restaurants and takeaways by ordering your food with cafes and restaurants directly — and avoiding Deliveroo, Just Eat and Uber Eats. Get the message out by posting on social media with the hashtag #DropTheApp.